Raffl's Star Hotels


Data privacy statement
The protection of your personal data is one of our prime concerns. Therefore, we process your data exclusively on the basis of the statutory provisions (GDPR, TKG [Telecommunications Act] 2003). In this data protection statement, we inform you about the most important aspects of data protection within the framework of our website.

It is generally possible to use our website without entering personal data. If personal data (e.g. name, address or email address) is collected on our pages, this will always be on a voluntary basis, wherever possible. This data will not be forwarded to any third parties without your explicit consent. We would like to point out that data transfer via the internet (e.g. when communicating via email) may have security flaws. Flawless protection of your data against access by third parties is not possible.

Contact form
If you send us queries using the contact form, your information in the query form and the contact data entered by you therein will be stored by us to process the request and in case of any follow-up questions.

However, your accommodation request can only be used by you and sent to us electronically, if you explicitly agree to this data privacy and data usage statement by clicking on the button.

We will not pass this data on without your consent. In this respect, please take note of our data privacy statement.

SSL encryption
For reasons of security and to protect the transfer of confidential content, such as the queries you send to us as the site operator, this site uses SSL encryption. You will recognise an encrypted connection if the address bar of the browser changes from “http://” to “https://” and by the lock symbol in your browser bar. If SSL encryption is activated, the data you send to us cannot be read by third parties.

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause damage. We use cookies to make our website user-friendly. Some cookies will remain stored on your end device until you delete them. They enable us to remember your browser the next time you visit. If you do not want this, you can set your browser so that it informs you about the placing of cookies, and so that you only allow this on a case-by-case basis. Deactivating cookies may limit the functionality of our website.

Web analysis
Our website uses functions of website analysis services Google Analytics and Matomo. The provider of Google Analytics is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Matomo runs on the servers of Cookis GmbH, 6460 Imst, Franz Xaver Rennstrasse 4 (Bakehouse customers). For this purpose, cookies are used that enable users to use the website. The information thereby generated is transferred to the server of the respective provider, where it is stored.

You can prevent this by setting your browser so that no cookies are stored. Your IP address will be logged, but it will be immediately anonymised by deleting the last eight bits clwz. Therefore, only a rough localisation is possible.

The data processing takes place on the basis of the statutory provisions of Section 96(3) TKG and Art. 6(1)(a) (consent) and/or (f) (legitimate interests) GDPR.

Our concern within the scope of GDPR (legitimate interests) is to improve our services and our website. As the privacy of our users is important to us, the user data is pseudonymised.

Facebook privacy policy
On this website we use functions of Facebook, a social media network of the company Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. With the help of tools, we can offer you and people interested in our products and services the best possible offer. Below is an overview of the various Facebook tools, what information is sent to Facebook, and how you can delete that information.

What are Facebook Tools?
In addition to many other products, Facebook also offers the so-called "Facebook Business Tools". This is the official designation of Facebook. However, since the term is hardly known, we have decided to call it Facebook Tools only. These include among others:

  • Facebook-Pixel
  • social Plug-ins (such as the „Like“- or  „Share“-Button)
  • Facebook Login
  • Account Kit
  • APIs (programming interface)
  • SDKs (Software Development Kid)
  • Platform integrations
  • Plugins
  • Codes
  • Specifications
  • Documentations 
  • Technologies and Services

Through these tools, Facebook expands services and has the ability to obtain information about user activity outside of Facebook.

Why do we use Facebook tools on our website?
We only want to show our services and products to people who are really interested in them. With the help of advertisements (Facebook-Ads) we can reach exactly these people. However, Facebook needs information about people's wishes and needs so that users can be shown suitable advertisements. In this way, the company is provided with information about user behaviour (and contact data) on our website. Facebook thus collects better user data and can display suitable advertisements about our products and services to interested people. The tools thus enable custom-made advertising campaigns on Facebook.

Facebook calls data about your behavior on our website "event data". This data is also used for measurement and analysis services. Facebook can thus generate "campaign reports" on the impact of our advertising campaigns on our behalf. In addition, analysis gives us a better understanding of how you use our services, website or products. This allows us to use some of these tools to optimize your user experience on our website. For example, you can use the social plug-ins on our site to share content directly on Facebook.

What data is saved by Facebook tools?
By using individual Facebook tools, personal data (customer data) can be sent to Facebook. Depending on the tools used, customer data such as name, address, telephone number and IP address may be sent.

Facebook uses this information to match the information with its own information it has about you (if you are a Facebook member). Before customer data is transferred to Facebook, it is hashed. This means that a data record of any size is transformed into a character string. This also serves to encrypt data.

In addition to the contact data, "event data" is also transmitted. Event data" means the information we receive about you on our website. For example, which subpages you visit or which products you buy from us. Facebook does not share the information it receives with third parties (such as advertisers) unless it has explicit permission or is legally required to do so. "Event Data" may also be associated with contact information. This allows Facebook to offer better personalized advertising. After the matching process mentioned above, Facebook deletes the contact data again.

To optimize the delivery of advertisements, Facebook uses event data only when combined with other data (collected by Facebook in other ways). Facebook also uses this event information for security, protection, development, and research purposes. Much of this information is transferred to Facebook through cookies. Cookies are small text files that are used to store data or information in browsers. Depending on the tools used and whether or not you are a Facebook member, your browser may store a different number of cookies. In the descriptions of the individual Facebook tools, we go into more detail about individual Facebook cookies. General information about the use of Facebook cookies can also be found at https://www.facebook.com/policies/cookies.

You can find out which functions (social plug-ins) Facebook provides at https://developers.facebook.com/docs/plugins/.

By visiting our website, information may be transmitted to Facebook. If you have a Facebook account, Facebook may associate this information with your personal account. If you do not want this, please unsubscribe from Facebook.

The privacy policy about what information Facebook collects and how they use it can also be found at https://www.facebook.com/policy.php

How long and where is the data stored?
Basically, Facebook stores data until it is no longer needed for its own services and Facebook products. Facebook has servers all over the world where your data is stored. However, customer data is deleted within 48 hours after it has been compared with your own user data.

How can I delete my data or prevent data storage?
According to the General Data Protection Regulation (GDPR) you have the right to information, correction, transferability and deletion of your data.

The data will only be completely deleted if you completely delete your Facebook account. This is how deleting your Facebook account works:

1) Click Settings on the right side of Facebook.

2) Then click on "Your Facebook Information" in the left column.

3) Now click "Deactivate and Delete".

4) Now select "Delete Account" and click "Next and Delete Account".

5) Now enter your password, click on "Next" and then on "Delete account".

The data that Facebook receives via our site is stored, among other things, via cookies (e.g. in the case of social plug-ins). You can deactivate, delete or manage individual or all cookies in your browser. Depending on which browser you use, this works in different ways. The following instructions show how to manage cookies in your browser:

Chrome: Delete, activate and manage cookies in Chrome

Safari: Managing cookies and website data with Safari

Firefox: Deleting cookies to remove data that websites have stored on your computer

Internet Explorer: Deleting and managing cookies

Microsoft Edge: Deleting and managing cookies

If you do not want cookies, you can set your browser so that it always informs you when a cookie is to be set. In this way, you can decide whether to allow each individual cookie or not.

Facebook is an active participant in the EU-U.S. Privacy Shield Framework, which governs the correct and secure transfer of personal information. More information can be found at https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG.

The privacy policy about what information Facebook collects and how they use it can be found at https://www.facebook.com/policy.php

If you want to learn more about how Facebook uses your information, we encourage you to read the privacy policy at https://www.facebook.com/about/privacy/update.

Facebook Social Plug-ins Privacy Policy
So-called social plug-ins from the company Facebook Inc. are built into our website. You can recognize these buttons by the classic Facebook logo, such as the "Like" button (the hand with the thumb raised) or by a unique "Facebook plug-in" label. A social plug-in is a small part of Facebook that is integrated into our site. Each plug-in has its own function. The most commonly used functions are the well-known "Like" and "Share" buttons. 

The following social plug-ins are offered by Facebook:

  • "Save" button
  • "Like" button, sharing, sending and quoting
  • page plug-in
  • comments
  • messenger plug-in
  • Embedded posts and video players
  • group plug-in

At https://developers.facebook.com/docs/plugins you will find more information on how to use the individual plug-ins. We use the social plug-ins to provide you with a better user experience on our site and to help Facebook optimize our ads. 

If you have a Facebook account or have visited facebook.com before, Facebook has already set at least one cookie in your browser. In this case, your browser sends information to Facebook via this cookie as soon as you visit our site or interact with social plug-ins (e.g. the "Like" button).

The information received will be deleted or anonymised within 90 days. According to Facebook, this information includes your IP address, which website you visited, the date, time, and other information related to your browser. 

To prevent Facebook from collecting a lot of data during your visit to our website and linking it to Facebook data, you must log out of Facebook during your visit to our website.

If you're not signed in to Facebook or don't have a Facebook account, your browser will send less information to Facebook because you have fewer Facebook cookies. However, data such as your IP address or which website you visit can be transferred to Facebook. Please note that we do not know the exact content of the information. However, according to our current state of knowledge, we try to inform you as much as possible about data processing. You can also read about how Facebook uses the data in the company's data policy at https://www.facebook.com/about/privacy/update.

Instagram Privacy Policy 
On our website we use functions of the social media network Instagram of the company Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA. Embedding Instagram content on our website is also called embedding. This allows us to show you Instagram content such as buttons, photos or videos directly on our website. When you visit web pages on our site that include an Instagram feature, data is transferred to Instagram, stored and processed. Instagram uses the same systems and technologies as Facebook. Your data is processed across all Facebook companies. Below, we'll give you a closer look at why Instagram collects data, what that data is, and how you can largely control data processing. Because Instagram is part of Facebook Inc., we obtain our information from both the Instagram guidelines and the Facebook data guidelines themselves. 

By accessing pages that use such functions, data (IP address, browser data, date and time, cookies) will be transmitted to Instagram, stored and evaluated.  

What is Instagram?
Instagram ist ein Social Media Netzwerk. Sie können auf Instagram Fotos und kurze Videos hochladen, mit verschiedenen Filtern bearbeiten und auch in anderen sozialen Netzwerken verbreiten. Und wenn Sie selbst nicht aktiv sein wollen, können Sie auch nur anderen interessante Users folgen.

Why do we use Instagram on our website?
We want you to feel as comfortable as possible on our website. That's why it goes without saying that our content is presented in a varied manner. Through the embedded Instagram functions we can enrich our content with helpful, funny or exciting content from the Instagram world. Because Instagram is a subsidiary of Facebook, the data we collect may also be useful for personalized advertising on Facebook. This means that our advertisements only reach people who are really interested in our products or services.

Instagram also uses the collected data for measurement and analysis purposes. We get aggregated statistics and more insight into your wishes and interests. It is important to note that these reports do not personally identify you.

What Data does Instagram store?
If you come across one of our pages that have Instagram features built in (such as Instagram images or plug-ins), your browser will automatically connect to Instagram's servers. Data is sent to Instagram, stored and processed. It doesn't matter whether you have an Instagram account or not. This includes information about our website, your computer, purchases made, advertisements you see and how you use our offering. The date and time of your interaction with Instagram is also stored. If you have an Instagram account or are logged in, Instagram will store significantly more information about you.

Facebook distinguishes between customer data and event data. We're assuming that's exactly the same with Instagram. Examples of customer data include name, address, phone number, and IP address. This customer information will not be transmitted to Instagram until you have been "hashed". Hashing means transforming a record into a string. This allows you to encrypt the contact information. In addition, the above "event data" is also transmitted. Facebook - and therefore Instagram - understands event data as data about your user behavior. It can also happen that contact data is combined with event data. The contact data collected is compared with the data Instagram already has on you.

The collected data is transmitted to Facebook via small text files (cookies), which are usually set in your browser. Depending on the Instagram features you use and whether you have an Instagram account yourself, different amounts of data are stored.

We assume that Instagram's data processing works in the same way as Facebook. This means that if you have an Instagram account or have visited www.instagram.com , Instagram has set at least one cookie. If this is the case, your browser uses the cookie to send info to Instagram when you come into contact with an Instagram feature. At the latest after 90 days (after matching) this data is deleted again or anonymized. 

How long and where is the data stored?
Instagram shares the information it receives between Facebook companies with external partners and with people you connect to around the world. Data is processed in accordance with Instagram's own data policy. Your data is distributed on Facebook servers around the world, including for security reasons. Most of these servers are located in the USA.

How can I delete my data or prevent data storage?
Thanks to the General Data Protection Regulation (GDPR) you have the right to information, transferability, correction and deletion of your data. You can manage your data in the Instagram settings. If you want to completely delete your data on Instagram, you must permanently delete your Instagram account.

This is how the deletion of the Instagram account works:
First open the Instagram app. On your profile page, go down and click "Help Area". You will now be taken to the company's website. On the website, click on "Manage your account" and then on "Delete your account".

If you delete your account completely, Instagram will delete posts such as your photos and status updates. Information that other people have shared about you does not belong to your account and is therefore not deleted. 

As mentioned above, Instagram stores your data primarily through cookies. You can manage, deactivate or delete these cookies in your browser. Depending on your browser, the administration works a bit differently. Here we show you the instructions of the most important browsers.

Chrome: Delete, activate and manage cookies in Chrome

Safari: Managing cookies and website data with Safari

Firefox: Deleting cookies to remove data that websites have stored on your computer

Internet Explorer: Deleting and managing cookies

Microsoft Edge: Deleting and managing cookies 

You can also set your browser so that you are always informed when a cookie is to be set. Then you can always decide individually whether you want to allow the cookie or not.

Instagram is a subsidiary of Facebook Inc. and Facebook is an active participant in the EU-U.S. Privacy Shield Framework. This framework ensures correct data transfer between the United States and the European Union. You can find out more at https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC We have tried to provide you with the most important information about data processing through Instagram. At https://help.instagram.com/519522125107875 you can learn more about Instagram's data guidelines.

If you have an Instagram account and are logged in, this information will be associated with your personal account and the information stored in it. 

The privacy policy about what information Instagram collects and how they use it can be found at https://help.instagram.com/155833707900388

Facebook Pixel Privacy Policy
On this website we use the Facebook pixel of Facebook, a social media network of the company Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.

The code implemented on this page can evaluate the behavior of visitors who have come to this website from a Facebook advertisement. This can be used to improve Facebook ads and this information is collected and stored by Facebook. The information collected is not visible to us and can only be used in connection with advertisements. Cookies are also set through the use of the Facebook pixel code.

By using the Facebook pixel, the visit to this website is communicated to Facebook so that visitors can see suitable ads on Facebook. If you have a Facebook account and are logged in, your visit to this website will be associated with your Facebook user account. 

You can find out how Facebook pixels are used for advertising campaigns at https://www.facebook.com/business/learn/facebook-ads-pixel.

You can change your settings for Facebook advertisements at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen if you are logged in to Facebook. At http://www.youronlinechoices.com/de/praferenzmanagement/, you can manage your preferences for usage-based online advertising. You can disable or enable many advertisers at once, or configure settings for individual advertisers.

For more information about Facebook's privacy policy, please visit https://www.facebook.com/policy.php

Source: Created with the data protection generator of content marketing agency Vienna in cooperation with Dr. Wallentin. 

YouTube - data privacy statement for use
Our website uses plugins of Google-operated site YouTube. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages provided with a YouTube plugin, a connection with the YouTube servers will be established. The YouTube server will therefore be informed about which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to directly match your surfing behaviour with your personal profile. You can prevent this by logging out of your YouTube account.

Further information can be found in the YouTube data privacy statement at https://www.google.de/intl/de/policies/privacy.

Diese Website nutzt Hotjar, ein Webanalyse-Tool. Es werden damit Interaktionen von zufällig ausgewählten, einzelnen Besuchern mit der Internetseite anonymisiert aufgezeichnet. So entsteht ein Protokoll von z.B. Mausbewegungen und -klicks mit dem Ziel, Verbesserungsmöglichkeiten der jeweiligen Internetseite aufzuzeigen. Außerdem werden Informationen zum Betriebssystem, Browser, eingehende und ausgehende Verweise (Links), geografische Herkunft, sowie Auflösung und Art des Geräts zu statistischen Zwecken ausgewertet. Diese Informationen sind nicht personenbezogen und werden von Hotjar nicht an Dritte weitergegeben.

Wenn Sie eine Datenverarbeitung durch Hotjar nicht wünschen, können Sie in den Einstellungen Ihres Webbrowsers die Verwendung von Cookies deaktivieren und bereits aktive Cookies löschen. Durch Nutzung des Headers „Nicht verfolgen“ („Do Not Track“) können Sie die Erhebung Ihrer Daten durch Hotjar beim Besuch einer Hotjar-Website jederzeit ablehnen. Wie das geht, erfahren Sie durch Ihren Klick hier. Mehr über die Datenverarbeitung durch Hotjar finden Sie hier.

Partner für nutzerbasierte Werbung Durch Google Inc.
Wir beauftragen Werbepartner mit der Platzierung von Bannern und Online-Textanzeigen. Diese Partner sammeln möglicherweise Informationen über Ihre Besuche auf unseren Webseiten (etwa über angesehene Produkte) sowie Ihre Besuche auf anderen Webseiten. Diese Informationen beinhalten keine Namen, Adressen, E-Mail-Adressen oder ähnliche personenbezogene Daten, können aber Informationen über Ihren Browser beinhalten. Die Informationssammlung erfolgt über die Nutzung von Cookies.

Detaillierte Infos zu Google Remarketing finden Sie hier. Bitte beachten Sie, dass Google diese Daten auf Servern in den USA speichert. Google nimmt an dem US Safe Harbor Programm teil, um einen angemessenen Schutz Ihrer Daten zu gewährleisten.

Google Maps
This website uses the Google Maps product by Google Analytics is the Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. By using this website, you consent to the collection, processing and use of the automated data collected by Google Inc, its agents and third parties. You can find the Terms of Use for Google Maps under "Google Maps Terms of Service": https://policies.google.com/privacy.

Your rights
You have the fundamental right to information, correction, deletion, restriction, data transferability, cancellation and objection. If you believe that the processing of your data violates data protection law or that your legal data protection rights have been violated in any other way, you may make a complaint to the supervisory authority. In Austria, this is the Datenschutzbehörde [data protection authority].

Our contact details
Arlbergstraße 69
6580 St. Anton am Arlberg

Tel: +43 5446 2910